Frequently Asked Questions

•  What payment methods do you accept?

• We currently accept payments through Stripe, allowing for secure checkout using major credit cards.

• How do I know if my order was placed successfully?
  Once your order is placed, you will receive a confirmation email with your order details.

• Can I make changes to my order after placing it?
   If your order hasn’t been processed for production, please contact us at [email protected] as soon as possible, and we’ll do our best to accommodate.

• Where do you ship?

•  We currently ship within  the United States only.

• How long will my order take to arrive?

  After you place an order, production starts immediately and typically takes 2-7 business days. Once production is complete, your order will be shipped. You can expect: Domestic Shipping (US): Delivery within 5-10 business days.

   

• How can I track my order?
   Once your order ships, we’ll send a tracking number via email so you can follow your package’s journey.

• What sizes are available?

•  We offer a range of sizes, from XS to XXL in most and in with some products 3XL. Each product page includes a size chart for reference.

• How should I care for my t-shirts and hoodies?
   To keep your apparel looking great, we recommend machine-washing cold, inside out, and drying on low heat.

• What materials are used in your products?

  1. T-Shirts: Often made from 100% cotton (especially in brands like Gildan and Bella+Canvas), although some styles use a blend of cotton and polyester for added softness and durability. Tri-blends (cotton, polyester, and rayon) are also popular for a lightweight, softer feel.

  2. Hoodies and Sweatshirts: Typically crafted from a cotton-polyester blend, often around 50/50 or 80/20, for warmth and durability while maintaining softness. Some premium brands may offer ringspun cotton for a softer texture.

  3. Eco-Friendly Options: Some of Printify’s brands include eco-friendly options, often made from organic cotton or recycled polyester, for those interested in sustainable apparel.

• What is your return policy?

• We accept returns within [30] days of delivery for items in their original condition. We do not except returns for ordering thr wrong size or change of mind.  For full details, check our [Return Policy].

• How do I initiate a return or exchange?

  We take pride in offering high-quality apparel, but if you receive an item with a defect or printing error, we’re here to make it right!

  How do I request a return or replacement for a defective item?
  If there’s an issue with your item, follow these steps:

  1. Contact Us: Email us at [email protected] with your order number, a description of the issue. 

  2. Check out this submit issue form with printify. 

  Please note that our return policy is specific to items with defects or printing issues, as each item is made-to-order.

• Where are your products sourced from, and what quality standards do they meet?

At Pick and Ponder, we prioritize quality and customer satisfaction. Our apparel is sourced from Printify, a trusted provider known for its high standards in printing and material selection. We carefully choose our suppliers to ensure that every item meets our expectations for durability, comfort, and design accuracy. Also each product is printed and crafted with attention to detail, ensuring vibrant colors and lasting quality, even after multiple washes. We’re committed to providing apparel that you can enjoy and feel inspired by for a long time.